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Find guides, articles, and answers to help you get the most out of CrewNest.
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Guides and resources to help you navigate CrewNest
How to create your account
Sign up in minutes with email or Google. Learn what information you need to get started.
Verifying your crew ID
Upload your airline credentials and get verified within 24 hours to start booking.
Booking your first crash pad
From search to checkout — a step-by-step guide to finding and booking your perfect space.
Understanding fees and payments
Everything about our transparent fee structure, payment processing, and escrow protection.
Cancellation and refunds
Learn about our three cancellation tiers and how refunds are processed.
Messaging your host
How to communicate with hosts securely through our encrypted messaging system.
Leaving a review
How the double-blind review system works and best practices for honest feedback.
Updating your profile
Change your photo, contact info, notification preferences, and payment methods.
Listing your space
A complete guide for hosts — from creating your listing to receiving your first guest.
Setting up Stripe payouts
Connect your bank account and configure Stripe Connect to receive host payments.
AI matching explained
How our Claude-powered AI analyzes your profile to find ideal crash pad matches.
Safety guidelines
Our community safety standards, reporting tools, and emergency procedures.
Still need help?
Our team is ready to assist you. Choose the best way to reach us.
AI Chat Assistant
Get instant answers from our AI-powered assistant, available 24 hours a day, 7 days a week.
Email Support
Send us a detailed message and our support team will respond within 24 hours.
crewnest365@gmail.comEmergency
For urgent safety concerns, call 911 first. Then contact our safety team for platform-related emergencies.
crewnest365@gmail.comWe are here for you
CrewNest was built by crew members who understand the challenges of the aviation lifestyle. Our support team is committed to making your experience seamless — from your first search to your last checkout.
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